Luxury Hotel And Resort Marketing Strategies For The Era Of COVID-19

 

The Covid-9 global pandemic has changed the ways people work and travel. If you have business in touristic sphere, you need to find new ways to attract guests while also keepinf them safe. Before the pandemic, millions of people left their homes in search of vacation or business trip. The luxury hotel industry is competitive and in order to stand out a resort needs to show travellers what they have to offer. Nowadays, success means learning how to adapt to the changes and turn them into a chance for growth.

1. Safety first. It is obvious that your clients are expecting a clear safety policy that is followed should be a top priority for any resort’s marketing strategy. The safer your potential guests feel, the more likely they are to book with you.

2. Become a staycation destination. Where does a resort look for guests nowadays? The answer is simple - locally. As people are staying closer to home, they are looking at “staycations” as a safe way to get away from it all.

3. Personalized and private experiences. Personalized experiences that meet the needs of your individual guests are always a fantastic resort marketing hook, COVID-19 offers a chance for hotels to take that to a new level. A personalized experience may be turned into a private one by being socially distanced. Market the intimacy of providing limited capacity facilities, turning a restaurant dinner into a private catered meal. In an intimate ceremony with relatives, give micro weddings for your guests to celebrate their occasion. Or, deliver experiences like getting an entire floor or villa to yourself for the higher ends of the luxury scale.

4. Contactless is king. It does not come as a huge surprise that people do not want to touch anything that could be touched by other people during this pandemic. Because of this, when they can be offered, contactless alternatives are often preferred. By providing contactless check-ins and purchases, as well as contactless access to rooms and facilities, resorts may take advantage of this.

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